Refund Policy

Personal accounts are free at present, and KongPaper does not take payments online. If we start selling plans or credits online, we will update this policy before we do.

Schools buy KongPaper through a quotation. After a school accepts it, we issue an invoice in Hong Kong dollars, and the school pays by bank transfer, FPS or cheque. The quotation sets the plan, the period and the price. Plans do not renew automatically: each new period needs a new quotation or invoice.

A new school can try KongPaper free for 30 days. We do not charge for a trial, and a trial never turns into a paid plan on its own. When the trial ends, the school can no longer use KongPaper unless it buys a plan.

A school that wants to cancel its plan must give us 30 days' notice in writing. A refund for a cancelled plan follows the school's quotation or agreement. Where that document says nothing, we look at each case fairly, taking into account how long the plan has run and how much it has been used.

We refund in full, or correct the invoice, if:

• we charged or invoiced you twice for the same thing;
• an invoice shows the wrong amount;
• a fault on our side stops us providing a service you paid for, and we do not fix it within a reasonable time.

Unless the school's agreement says otherwise, we do not refund a plan because it was not used, or for the part of a period that has already passed.

Credits that come with a plan or with a free account have no cash value. They cannot be refunded, exchanged for money or moved to another account.

Email hello@kongpaper.ai with the subject “Refund request – [school name or account email]”, and include:

• the school's name or your account email;
• the invoice number;
• the date, amount and method of payment;
• why you are asking for a refund.

We reply within 5 working days. If we approve a refund, we pay it in Hong Kong dollars within 10 working days, by bank transfer or FPS, or by cheque where needed. If we refuse, we explain why, and you can ask us to look at it again within 14 days.

We may update this policy. A payment is covered by the version in force when it was made. For billing questions, email hello@kongpaper.ai. ThinkThinkSyn Limited (先循有限公司), Hong Kong.